Refund Policy

We have a 100% satisfaction guaranteed policy at illumiNITE. We will gladly accept returns not meeting your expectations. Unworn merchandise in its original condition that has been purchased directly from illumiNITE.com can be refunded or credited to your account.. If the product has been worn or is not in original condition we will issue a credit towards a future purchase or exchange the product for something of equal value. Defective merchandise will be evaluated upon receipt. If your products are deemed defective, we will either repair the problem or issue you a replacement.

Please note that gift cards may not be returned.

To return your merchandise, please follow these simple steps:

If requesting a refund, please call us at 888-456-9364 or email customercare@illuminite.com to obtain a return authorization number. Refunds will not be issued without a return authorization number.

If requesting an exchange you may wish to call us to verify stock availability.

Fill out the return form provided with your shipment or download a pdf here. Return your product in its original or similar packaging, prepaid freight to:

BackAtcha Apparel / illumiNITE
951 Broadway 3rd Fl
Fall River, MA 02724

If you purchased your item from one of our valued retailers, please return the product to the original place of purchase. If for some reason they are unwilling to accept the return, please call us directly at 888-456-9364 or email customercare@illuminite.com.

Our policy lasts 30 days. If 30 days have gone by since your purchase, please call 888-456-9364 to see if we can accomodate you.

Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you think you haven't received a refund to which you are entitled, check with your bank or credit card company. It may take some time after we process the refund before your refund is officially posted by your bank. If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@illuminite.com.

Sale items (if applicable)
Items that were on sale or marked down at time of purchase will be refunded or credited at the sale or mark down price.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping


To return your product, you should mail your product to: 951 Broadway Fall River Massachusetts US 02724

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.